Copa Cruise trip Case Dissertation

Copa Cruises - Welcome Aboard! Copa Cruises is a 40-year old company that offers cusine and taking in the sights cruises. What started with only one deliver at Maryland's Eastern Banks, is now a big business functioning at multiple locations with 40 ships. Copa runs scheduled tours at least twice daily during the top travel/tourism periods at each of its locations. The total quantity of scheduled tours varies depending on the number of ships available at every location. Copa do mundo also offers their ships exclusively for teams. In fact , a significant portion of Copa's revenues originate from group bookings. Typically, group customers book for corporate events, wedding events, or exclusive celebrations (e. g. friends and family reunion). Copa do mundo customizes the table agreement, the deck, and the menu to suit their customers' needs for a group event. A celebration coordinator will help customers while using layout, meals and cusine options, and also other special requirements for their maximum satisfaction. The case coordinators each and every of the locations oversee bookings and logistics of special events. Currently, celebration coordinators have got full responsibility in prices the cruise ships for organizations. Once a customer makes an inquiry, a meeting coordinator first checks the availability by day. If the group can be accommodated given the capacity of a send and there is availableness for the specified date, more information about the big event is collected. A service agreement that specifies the date, time, course and entire cruise, the foodstuff and drink selection, and extra service requirements, is well prepared. The event coordinator specifies a price per person to protect all the expenses of a head to in this contract. Information on each contract is recorded in Copa's database. Event coordinators charge distinct prices to different customers. Nevertheless , price differentiation is done within an ad hoc way. Each manager relies on his/her expertise and knowledge to quote a price to a consumer. Many celebration coordinators believe corporate groupings are less hypersensitive...



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